Shipping policy

Order Processing and Shipping

We partner with a print-on-demand drop shipping provider with facilities located worldwide. Depending on your location, your order will be processed and shipped from the most efficient facility in that region. Orders are typically fulfilled within 3-7 days, after which they are shipped. Shipping time takes 3-4 business days.

Once your order has been processed and shipped, you will receive a tracking link via email. You can use this link to track your package, or you can contact the courier directly for updates or any concerns regarding your shipment.

If you have any questions about your tracking or shipment, feel free to reach out to us at support@melaninelevation.com.

Before contacting us, please do the following:

  1. Verify the shipping address: Check your shipping confirmation email to ensure the delivery address is correct.

  2. Check the tracking information: Review the tracking link for any delays or issues.

  3. Check with neighbors: Sometimes couriers leave packages with neighbors. Be sure to ask if they received your order.

If the shipping address is correct, and your package was not left at the post office or with a neighbor, please contact us at support@melaninelevation.com with your order number. If the error was due to an incorrect address provided by you, we can send you a replacement order, but please note that shipping will be at your own cost.

Lost or Stolen Packages:

Melanin Elevation is not responsible for lost or stolen packages once they have been scanned as "Delivered" by the courier.

If you have not received your order after it has been scanned as "Delivered," please reach out directly to the courier. Couriers may accidentally scan packages as "Delivered" prematurely, but this is typically easily resolved directly with the courier.

As always, if you need any assistance, feel free to contact us at support@melaninelevation.com. We are here to assist you!